Nanjing Yingxue Technology Co., Ltd., a dedicated manufacturer of food-grade biodegradable products, recently reaffirmed its long-term development strategy—prioritizing continuous R&D investment, taking quality as the fundamental cornerstone, optimizing product design, and adhering to a "once transaction, lifelong service" philosophy. This commitment aims to consolidate its market position and build long-term trusted partnerships with global clients. Recognizing that technological innovation is the core driver of sustainable development in the biodegradable industry, Yingxue plans to increase its annual R&D investment to 10% of total revenue in 2026, up from 5% in previous years. The additional investment will focus on three key areas: upgrading bio-based material formulas to enhance product toughness, water resistance, and degradation efficiency while reducing costs; developing new functional products to meet niche market demands, such as heat-resistant home-compostable food packaging and ultra-thin yet durable disposable gloves; and optimizing production processes to improve efficiency and reduce carbon emissions. To support these initiatives, the company will expand its R&D team by recruiting material science experts and product development specialists with international industry experience, and strengthen cooperation with local research institutions to accelerate the transformation of technological achievements into marketable products. Quality has always been the unwavering foundation of Yingxue’s operations. The company adheres to a full-process quality control system covering raw material procurement, production, and finished product delivery. All raw materials (PBAT, PLA, cornstarch) are sourced from certified suppliers and undergo strict testing for purity, food safety, and compostability before entering production. During manufacturing, 12 quality inspection checkpoints are set up to monitor parameters such as thickness, toughness, and printing quality in real time. Finished products are sampled and tested in accordance with EN13432, ASTM D6400, and FDA/LFGB standards to ensure 100% compliance with international requirements. "We believe that only consistent quality can win long-term trust," said Mr. Zhang Wei, CEO of Nanjing Yingxue Technology Co., Ltd. "Every batch of products leaving our factory is a testament to our commitment to quality." In product design, Yingxue focuses on balancing functionality, sustainability, and user experience, while closely listening to customer feedback to drive iterative improvements. The design team conducts regular communication with global clients to understand their usage scenarios, pain points, and aesthetic preferences—for example, optimizing apron strap length and adjustability based on European and American body proportions, and adding anti-slip textures to glove fingertips based on catering industry feedback. The company also integrates eco-friendly design concepts into every link, such as using minimal packaging materials to reduce environmental impact and designing products with uniform specifications to facilitate transportation and storage for clients. Additionally, the design team keeps abreast of global industry trends, incorporating elements such as minimalist aesthetics and multi-scene adaptability into new product development to help clients enhance their brand competitiveness. Putting customer needs at the center, Yingxue has established a comprehensive customer service system and adheres to the "once transaction, lifelong service" concept. Before cooperation, professional pre-sales consultants provide one-on-one consulting services, helping clients select suitable product specifications, customize solutions, and conduct cost budgeting based on their actual needs. During production, clients receive real-time updates on production progress and can request on-site inspections or sample reconfirmation. After delivery, the after-sales team follows up within 7 days to collect feedback on product usage, address any issues encountered, and provide solutions within 24 hours. For long-term cooperative clients, Yingxue assigns dedicated account managers to provide personalized services, including proactive product upgrade notifications, inventory reminders, and customized pricing plans, to achieve mutual growth with clients. This customer-centric and quality-focused strategy has yielded tangible results. Yingxue has maintained a 95%+ customer retention rate for three consecutive years, with many clients expanding their cooperation scope from single products to full-series product supply. The company’s products are now trusted by clients in 40+ countries and regions, covering retail, catering, food processing, and household sectors. "We do not view each cooperation as a one-time transaction, but as the beginning of a long-term partnership," added Mr. Zhang. "In the future, Yingxue will continue to uphold these core values, deepen R&D capabilities, optimize product quality, and provide more reliable biodegradable solutions and services for global clients."